Support
Orders & care
We keep fulfilment quiet and personal — here’s how updates, help, and policies fit together.
Order updates
When your order ships, you'll receive tracking by email from our fulfilment partner. If anything looks unusual, reply to that email or reach out via rawtallow@gmail.com with your order number.
Signed in? You can also review recent purchases under Account → Orders when available.
Shipping & delivery
Dispatch timing, carriers, and delivery expectations are summarised on our Shipping page. Complimentary standard delivery applies on qualifying orders — you'll see progress in your bag before checkout.
Returns & damaged parcels
Eligibility and how to reach us about a fault or change of mind are on Returns. If a parcel arrives damaged, photograph the outer carton and product, then email us — we'll make it right.
Contact
For order help, product questions, or wholesale, use our Contact page — we aim to reply within one to two business days.