Support
Orders & care
We keep fulfilment quiet and personal — here’s how updates, help, and policies fit together.
Order updates
When your order ships, you'll receive tracking by email. You can check your order status any time — with or without an account — using our order lookup (you'll need the email you ordered with and the order reference from your confirmation email).
Signed in? You can also review recent purchases under Account → Orders. If anything looks unusual, reach out via rawtallow@gmail.com.
Shipping & delivery
Dispatch timing, carriers, and delivery expectations are summarised on our Shipping page. Complimentary standard delivery applies on qualifying orders — you'll see progress in your bag before checkout.
Returns & damaged parcels
Eligibility and how to reach us about a fault or change of mind are on Returns. If a parcel arrives damaged, photograph the outer carton and product, then email us — we'll make it right.
Contact
For order help, product questions, or wholesale, use our Contact page — we aim to reply within one to two business days.